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FAQs

What payment methods do you accept?

We accept secure card payments and PayPal. All payments are processed securely through our website.

 

Do you offer gift cards?

We do not currently offer gift cards, but this may be something we introduce in the future.

 

When do you dispatch orders?

Live invertebrates are dispatched on specific weekdays only, depending on weather conditions and courier availability. This helps ensure the safest possible delivery for our animals. Dispatch details will be clearly stated or confirmed after purchase.

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What courier do you use?

We use a reliable UK courier experienced in time-sensitive deliveries. Tracking information will be provided once your order has been dispatched.

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Can I request a specific delivery day?

If you require delivery on a particular day, please contact us before placing your order, and we will do our best to accommodate where possible.

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Do you ship outside of the UK?

No. We currently ship within the UK only.

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Do you offer a Live Arrival Guarantee?

Yes. At Occult Exotics, we take great care to ensure all livestock is packed safely and securely for transit. Packages are clearly labelled as containing live invertebrates, and heat packs are included when weather conditions require them.

 

In the unlikely event that livestock arrives deceased (DOA), our Live Arrival Guarantee applies. You will be entitled to a replacement or a refund (subject to availability and your preference), provided the following conditions are met:

  • The delivery address and contact details provided at checkout are correct

  • Someone is available to receive the parcel on the first delivery attempt

  • The parcel is not left in a safe place or with a neighbour

  • You contact us as soon as the parcel is opened

  • Clear photographic or video evidence is provided showing the livestock in its original packaging

 

Claims must be made within 24 hours of delivery. Unfortunately, we cannot accept claims made after this time, as we have no control over environmental conditions once the livestock has been delivered.

 

Are your invertebrates suitable for beginners?

Some species we offer are suitable for beginners, while others are better suited to experienced keepers. If you’re unsure whether a species is right for you, we’re always happy to offer honest advice before purchase.

 

Do you provide care advice?

Yes. Basic care information is provided on product listings where possible, and we’re happy to answer care questions both before and after purchase.

 

What do WC, CF and CB mean?

  • WC (Wild Caught): The invertebrate was collected directly from the wild

  • CF (Captive Farmed): The invertebrate was hatched in captivity from a wild-caught female

  • CB (Captive Bred): The invertebrate was bred and hatched entirely in captivity from captive-bred parents

 

Where applicable, the origin of each invertebrate will be clearly stated on the product listing.

 

What happens if I change my mind after ordering?

Due to the nature of selling live animals, we cannot accept returns or cancellations once an order has been dispatched. Please ensure you are confident in your purchase before placing an order.

 

Will the invertebrate look exactly like the photo?

Where individual animals are pictured, the image shown is of the actual animal for sale. Otherwise, photos are representative examples, and natural variation in colour and markings should be expected.

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